In 2011 I started my Masters of Information Systems at the University of Melbourne in the Human-Computer Interaction (HCI) department. I can confidently say this course had the biggest impact on my IT career so far. I was exposed to topics which I normally didn’t have any chance to hear about in the workplace, like Enterprise Application and Architecture, Information Systems Strategy and Governance, Impact of Digitisation, Professional Information Systems Consulting and Business Intelligence.
I finished my masters by taking a research unit. My research topic was ” ICT’s Effect on Parents’ Feelings of Presence, Awareness, and Connectedness during a Child’s Hospitalization”.
Working with Professor Frank Vetere and Dr Greg Wadley, as my research supervisors for this research was an amazing experience. Additionally, I learned that regardless of how sophisticated a technology is, it needs to work in the current context and, more importantly, users must like working with it. It also has to be easy to use.
My data was collected at the Royal Children’s Hospital in Melbourne and I visited a few different wards in order to collect data. The result was fascinating. The study showed kids prefer not to use video all the time to communicate with their parents for various reasons and text was the main media they liked to use.
Later on, this research became an article and I presented it at the Australasian Conference on Information Systems (ACIS) in 2015 in Adelaide, Australia.
That research showed me the importance of human interaction with technology and how it can be affected depends on situations and circumstances. This learning later on affected my approach to training and working with people in organisations and assisting them, and gave me an extra lens to see the behaviours involved in using IT.